· Ensure guests are viewed as the number one priority at Hippocrates by adhering to the following standards :o Greet every guest in a sincere manner, using names when possibleo Recognize that guests may be dealing with difficult physical, emotional and personal issues, and treat them with sensitivity and warmth.o Treat every guest request with equal importance, following up with appropriate departments to ensure resolution.· Facilitate communication between guests, staff, and departments using Email, Resort Suites, signs and notices placed in Wigmore Hall, and oral and written communications.· Ensure phone calls, both internal and external, are answered promptly and professionally, and that calls are directed to the appropriate person or department.· Record meals through Resort Suites or cash intake, balance cash drawer at end of shift. Utilize Sav-a-Meal tickets as needed to ensure all in House guests receive meals.· Ensure opening, closing and daily tasks for Wigmore Hall are completed, including interim maintenance of WH between Housekeeping visits. Wigmore Hall should always be free of used items and trash.· Maintain Lost and Found, logging both in the composition book, and identify and ship items left behind by guests.· Verify Change and Laundry fund daily that is kept in the Key Cabinet.· Manage Key Control for Hippocrates through distribution and Inventory· Assist with Weekly Arrivals by assembling manuals, name badges, and room keys and participate actively with Arrivals on Sundays by distributing same.· Manage Saturday Departures and Room Moves with assistance from Guest Services· Record and follow up on Maintenance and Housekeeping tickets.· Distribute employee forms as needed· Drive guest to rooms and excursions **must have valid drivers license**Any other tasks as requested by members of Hippocrates Management
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