Great Direct Hire Opportunities in Orlando and Tampa! We look forward to hearing from you today! Position Description The Advanced Service Technician is responsible for the maintenance and repair of up to 15 convenience stores in a designated region. This individual assesses, develops protocol, and resolves maintenance issues to ensure the operability of every store at all times. Duties and Responsibilities: Resolves maintenance and services issues at convenience store locations to ensure full operational 24/7, ultimately increase the profitability of the company.Ensures each job is performed at a high level of skill and with optimal customer service. Serves as a knowledge expert in general maintenance functions including, but not limited to: HVACR, electrical, plumbing, carpentry, food service/beverage equipment, and petroleum dispensing systems.Accurately maintain tools and inventory on a service vehicleProvides project support to cross-functional departments in various initiatives related to stores. Responds to additional ad hoc maintenance requests communicated from store personnel as needed. Maintains knowledge of local and state guidelines for facility services as necessary. Has the ability to lift up to 50 pounds and repeatedly bend, stand and reach while on the job, with no or infrequent breaks.Complies with the following safety expectations: Driving: Obeys all traffic laws (including speed limits) and uses common courtesy in congested areas.Working job site: When working outside, always wears a safety (reflective) vest to be more visible to motorists; wears a hard hat at construction sites.Certifications: Completes API safety certification; renews Class B Operator certification regularly.Footwear: Always wears steel-toe shoes/boots at any construction site. Work Experience/ Education:Ability to assume responsibility for 24 hours/7 day operation requiredTechnical School training in HVACR or electrical preferred4+ years work experience preferredType 1 & Type 2 EPA Certification for refrigerantsExperience in a retail maintenance environment a plusGeneral knowledge maintenance and repair procedures a plusMaintenance or repair certifications a plus Role Specific Competencies: Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers/ Gets first-hand customer information and uses it for improvements in products and services/ Acts with customers in mind/ Establishes and maintains effective relationships with customers and gains their trust and respectFunctional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishmentTroubleshooting Abilities: Strong troubleshooting / diagnostic abilities/ Should be able to quickly assess malfunctioning equipment or systems and return it to operation with minimal support. Uses rigorous logic andAdvanced Service Technician Role Profile .Process Management: Good at figuring out the processes necessary to get things done/ Knows how to organize people and activities/ Understands how to separate and combine tasks into efficient work flow/ Knows what to measure and how to measure it/ Can see opportunities for synergy and integration where others can’t/ Can simplify complex processes/ Gets more out of fewer resourcesConflict Management: Steps up to conflicts, seeing them as opportunities/ Reads situations quickly/ Good at focused listening/ Can hammer out tough agreements and settle disputes equitably/ Can find common ground and get cooperation with minimum noiseBusiness Acumen: Knows how businesses work/ Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization/ Knows the competition/ Is aware of how strategies and tactics work in the marketplaceStrategic Agility: Sees ahead clearly/ Can anticipate future consequences and trends accurately/ Has broad knowledge and perspective/ Is future oriented/ Can articulately pain credible pictures and visions of possibilities and likelihoods/ Can create competitive and breakthrough strategies and plansManaging Vision and Purpose: Communicates a compelling and inspired vision or sense of core purpose/ Talks beyond today/ Talks about possibilities/ Is optimistic/ Creates mileposts and symbols to rally support behind the vision/ Makes the vision sharable by everyone/ Can inspire and motivate entire units or organizations
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